Del S Qpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spotify has been charging me two times a month for one account for over a year. I have bank statements. I have tried to remedy this many times inn the past.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Double billing, Spotify bills me twice a month for one account. I have bank statements to verify that this complaint is valid
View full review
Loss:
$120
Pros:
  • Good music choices
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Always check your bank account when subscribed to spotify

Diana H Xbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illegal behaviour and false accusations

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Illegal behaviour and false accusations
Spotify - Illegal behaviour and false accusations - Image 2

I am going to be very short.

Spotify enacted it's policies on November 21st, 2023.

My album was released 19 years prior to that and got a lot of promoting in France where it was very well received.

I used musicavertising from March 2023 to August 2023 for about four months in all. At the time it was perfectly legal.

Spotify is behaving illegally because they claim that my songs streams are 100% artificial.

The claim is absurd because they are referring to a period before their policies were enacted.

All the streams I received prior to November 21st are valid. All received after that date are valid because my contract with musicavertising was terminated in August 2023, 3 months before their policies came into effect.

Spotify is refusing to pay me for what was legally acquired. Distrokid is trying to force me to incriminate myself when I attempt to log into my account to cancel my subscription.

Is that legal? I have taken screenshot as proof of what comes up when I try to log into my account.

DH

View full review

User's recommendation: Sell CDs and take control of your music

Jeffrey A Niq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I mistakenly ripped out the number of my giftcard I have proof help me get please

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - I mistakenly ripped out the number of my giftcard I have proof help me get please
Spotify - I mistakenly ripped out the number of my giftcard I have proof help me get... - Image 2
Spotify - I mistakenly ripped out the number of my giftcard I have proof help me get... - Image 3
I mistakenly ripped the numbers from my gift card I have proof of purchase I alredy asked the shop the shop for another giftcard but they said no so I dont really know what to do except ask you for help I just want another giftcard code it was 30 pound please help
View full review
Loss:
$30

Preferred solution: A new giftcard code

Diana H Xbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False claims by Spotify

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
False claims by Spotify
False claims by Spotify - Image 2
False claims by Spotify - Image 3
Updated by user Feb 28, 2024

When I log in, Distrokid has a document they are trying to get me to sign stating that I am guilty of wrongdoing. They have still not provided proof.I totally refuse.

This means I cannot access my music, or my bank. (See screenshot).RELEASE DATE OF A BAHAMIAN IN...

Updated by user Feb 26, 2024

Famous rappers are leaving all streaming platforms to sell directly to their fans. Me too

Original review Feb 25, 2024
Two of my songs were listed by Spotify as having 100% artificial streams.
These songs were released long before Spotify or Distrokid even existed.
The album created a sensation when released in France and three majors invited to see about signing me onto their label.
The songs got tons of airplay. I did TV shows, festivals, concerts and got very good international press reviews.

My YouTube videos have about 14K viewers.
I along with the co-composers have collected royalties for years. The songs are popular. I never even promoted them using ads or merch.
I was only given the names of the songs today because Distrokid put them up when I tried to log into my account.

They informed me that my songs were removed!
I just contacted Spotify support.
Once again, no response from them. This time though, I was told to change to a new distributor to resolve the issue.
Then the agent closed the chat.
DH
View full review
Pros:
  • Dunno
Cons:
  • Change their policy
  • Provide proof
  • Lack of transparency

Preferred solution: Review of my songs and false accusations removed. Spotify should assume responsibility for their actions and most of all provide proof

Jeffrey A Niq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card not working

Spotify - Gift card not working
Spotify - Gift card not working - Image 2
Spotify - Gift card not working - Image 3
I mistakely ripped off the gift card numbers off the gift card so now I cant read what the numbers of the gift card says I alredy asked if I can switch it out in the shops but they said no so I dont really know what to do ecept ask you
View full review
Loss:
$30

Preferred solution: Another giftcard code since the shops wount give me one

Diane H Zca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of transparency

Spotify - Lack of transparency
Spotify - Lack of transparency - Image 2
Spotify - Lack of transparency - Image 3
Spotify - Lack of transparency - Image 4
Spotify - Lack of transparency - Image 5

Since Spotify sent a alert to my distributor Distrokid almost two months ago, I get sent from one to the other.

Ask Spotify to provide proof of wrongdoing, and the support agents close the chat.

They refuse to assist, dialogue or show the slightest bit of concern.

They tell you to reload your songs. They could care less how many listeners you had.

They do no research,.

They do not provide links for you to verify.

Is this Spotify's way of not paying by forcing artists like me to start from zero?

They don't even have a cut of date to say that after a certain date nothing is valid.

They take everything and all your hard work is lost.

Artists please let's all take away Spotify's power. Their insensitivity to the plight they plunge is in not normal.

Accused without proof?

This is what we did by making Spotify more powerful than they need to be.

Diana

View full review
Pros:
  • Good for visibility
Cons:
  • Too arrogant and too undemocratic

Preferred solution: Apology

Ronald B Wsi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Spring, Maryland

Premium account

Spotify - Premium account
I'M A DISABLED VETERAN WHO ON MARCH 5, 2024 WHICH UPGRADED TO THE PREMIUM ACCOUNT ($10.99) PER MONTH. I AM ASKING THAT SPOTIFY REDUCE THE $10.99 COST ! ! !BE
View full review

User's recommendation: BE PR0ACTIVE IN DEALING WITH SPOTIFY OR ANY OTHER COMPANY

Brent S Tbz

Unsatisfied customer. Customer satisfaction is far from fair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Unsatisfied customer. Customer satisfaction is far from fair
My Spotify account was premium family plan. I made several attempts to add my family. Had Spotify employees try to help still unable to add my family to my plan Several attempts to get a person to manage refunding my family plan to credit my account to just premium package for myself. I am upset with spotty service You need to open a phone number for your consumer
View full review
Loss:
$60
Pros:
  • No contact number

Preferred solution: Full refund

User's recommendation: Honestly I do not recommend Spotify. There's better service out there Spotify has downgraded it's employees and then decide to not make available a connection for consumer problems

Lori F Psy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payments problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Payments problems
I had my debit card changed because it was compromised I need to give you my new one if you want my number I need to call you how do I do that####$#####$$#****?*****((**$$$$$?¿¿???.?.???¡¡!!!
View full review

Preferred solution: I need to give you *** my new debit card #

User's recommendation: He'll no ###########

Gustavo R Rlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant access my own account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Cant access my own account
Spotify - Cant access my own account - Image 2
Updated by user Jan 04, 2024

No Response at all from Spotify!!!! Pissed customer

Original review Dec 31, 2023
I was logged out from my spotify account last night, tried to logg in again with my username (gustavo.ramos01) and my password which I have saved in Notes on my phone, it did not work and led me to create a new account with my same email. This account is new and different from the one I had since 2016, I have all of mynplayslists there and dont want to create new ones
View full review

Preferred solution: My original account back

Jacob J Wst

Cancel my premium subscription free trial

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Cancel my premium subscription free trial
I didnt see the Card number on My card and I used my fathers Credit card and I want my money back so that I Can ENTER the card number
View full review
Loss:
$30
Pros:
  • Gift card

Preferred solution: Full refund

User's recommendation: I love Spotify

Xavier C Rki

Call did not go through

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spotify - Call did not go through
The phone number does not go through/work it ends right away as if the number is not in service. Reason of call is because of a charge on an account i dont have anymore and it has been charging the account for months charged almost $90 for an account that was not in use or that i dont have.
View full review
Loss:
$80
Pros:
  • Free music
Cons:
  • Ads
  • Charging an account that i dont have

Preferred solution: Full refund

User's recommendation: Please have a working phone number.

Carrie C Thg

Never recievwd order

Spotify - Never recievwd order
In December I ordered four things I never received them and I couldnt find a phone number to call and Im having all kinds of problems. Getting my money returned why this is terrible. Customer Service and this Spotify thing should be thrown in the trash.
View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Don’t use these people they rip you off

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Michael S Hwa

I need help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 14, 2024

It's very good I would of rated it higher than a 3.6 but, the app/website is bad. For example whenever I try to listen to a specific song it plays a whole playlist. If anyone can help me please do so SOS

Original review Mar 14, 2024
I have a very good song idea but I don't know how or what to do to post it, could you help me? Sincerely Michael
View full review
Loss:
$60

Preferred solution: I would like to try and post a song/story of my best friend who died.

User's recommendation: Try to not call them if they cant pick up that's what I did

Abisha U

I can't claim my bands account! It’s mine! Check with metaverse

Updated by user Jan 27, 2024

My name is Abisha Uhl and I am the lead singer of Sick of Sarah. I would like to take over my bands profile on Spotify.

We haven’t been active on Spotify in the last few years because one of our members died from cancer. I don’t remember the login info and it keeps...

Original review Jan 27, 2024
I cant even claim my own band. Ive tried so many times.

You know how insulting it is to not get access to your lifes work? The band I started in 2005. You have my music, you have the rights to do whatever you want with something that isnt yours. Spotify needs have some sort of customer service at least for the artists!!!

Im meta verified I will do whatever i need to do to prove I am the lead singer and founding member. I want to claim my band profile on Spotify.

This is my work!!! Pleeeease help me!!!
View full review
Cons:
  • No help with a rep very little ways to correct or change things

Preferred solution: I want to claim my bands Spotify account but I keep having trouble. We have an account but I can’t get in.

Claire Qlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not log in to spotify

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have tried countless times to log into my spotify account but it won't work. I have tried to reset my password but the email won't come through.

I have checked spam folders, trash can, and junk folders as well in case I missed it. it will not come through. I also did this to my other account but I have no other email accounts so I don't even have another one I could have used to log into anyways. I have looked on every website I could find but there's nothing.

I then tried to make a new account but it wont work. It said that there was already an existing account connected to the email address so then i tried to log on through google but it wouldn't work. I tried every possible password I could think of but it didn't work.

I don't know what to do, please help. Thank you for your time.

View full review
Pros:
  • Good music
Cons:
  • Doesnt let me log into my account

Preferred solution: My account back

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article