Spotify
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Spotify Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spotify has 2.1 star rating based on 774 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Spotify to a friend or colleague.
- Rating Distribution
Pros: Good music, Music, Good selection of music.
Cons: Can not contact spotify directly, No customer service, Zero customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spotify has 2.1 star rating based on 774 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Spotify to a friend or colleague.
- Rating Distribution
Pros: Good music, Music, Good selection of music.
Cons: Can not contact spotify directly, No customer service, Zero customer support.Recent recommendations regarding this business are as follows: "It’s fake its not working", "Try to not call them if they cant pick up that's what I did", "Make your live chat easy to get to", "Watch what you do they steal your Information", "Not login in Premium plan".
Most users ask Spotify for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Spotify Reviews
"Lost account"
To whom it may concern, Friday or Saturday night something happened to my premium account, just gone. I have no clue what login ANYTHING is because I NEVER...
"Can’t use my account. For weeks have been ignored"
Because nothing is being resolved at all, it's been weeks of me on the phone waiting for texts that don't help
Tampa, Florida
Cancelation
User's recommendation: Listen to music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Illegal behaviour and false accusations
I am going to be very short.
Spotify enacted it's policies on November 21st, 2023.
My album was released 19 years prior to that and got a lot of promoting in France where it was very well received.
I used musicavertising from March 2023 to August 2023 for about four months in all. At the time it was perfectly legal.
Spotify is behaving illegally because they claim that my songs streams are 100% artificial.
The claim is absurd because they are referring to a period before their policies were enacted.
All the streams I received prior to November 21st are valid. All received after that date are valid because my contract with musicavertising was terminated in August 2023, 3 months before their policies came into effect.
Spotify is refusing to pay me for what was legally acquired. Distrokid is trying to force me to incriminate myself when I attempt to log into my account to cancel my subscription.
Is that legal? I have taken screenshot as proof of what comes up when I try to log into my account.
DH
User's recommendation: Sell CDs and take control of your music
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I mistakenly ripped out the number of my giftcard I have proof help me get please
Preferred solution: A new giftcard code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
False claims by Spotify
When I log in, Distrokid has a document they are trying to get me to sign stating that I am guilty of wrongdoing. They have still not provided proof.I totally refuse.
This means I cannot access my music, or my bank. (See screenshot).RELEASE DATE OF A BAHAMIAN IN...
Famous rappers are leaving all streaming platforms to sell directly to their fans. Me too
These songs were released long before Spotify or Distrokid even existed.
The album created a sensation when released in France and three majors invited to see about signing me onto their label.
The songs got tons of airplay. I did TV shows, festivals, concerts and got very good international press reviews.
My YouTube videos have about 14K viewers.
I along with the co-composers have collected royalties for years. The songs are popular. I never even promoted them using ads or merch.
I was only given the names of the songs today because Distrokid put them up when I tried to log into my account.
They informed me that my songs were removed!
I just contacted Spotify support.
Once again, no response from them. This time though, I was told to change to a new distributor to resolve the issue.
Then the agent closed the chat.
DH
- Dunno
- Change their policy
- Provide proof
- Lack of transparency
Preferred solution: Review of my songs and false accusations removed. Spotify should assume responsibility for their actions and most of all provide proof
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gift card not working
Preferred solution: Another giftcard code since the shops wount give me one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of transparency
Since Spotify sent a alert to my distributor Distrokid almost two months ago, I get sent from one to the other.
Ask Spotify to provide proof of wrongdoing, and the support agents close the chat.
They refuse to assist, dialogue or show the slightest bit of concern.
They tell you to reload your songs. They could care less how many listeners you had.
They do no research,.
They do not provide links for you to verify.
Is this Spotify's way of not paying by forcing artists like me to start from zero?
They don't even have a cut of date to say that after a certain date nothing is valid.
They take everything and all your hard work is lost.
Artists please let's all take away Spotify's power. Their insensitivity to the plight they plunge is in not normal.
Accused without proof?
This is what we did by making Spotify more powerful than they need to be.
Diana
- Good for visibility
- Too arrogant and too undemocratic
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Premium account
User's recommendation: BE PR0ACTIVE IN DEALING WITH SPOTIFY OR ANY OTHER COMPANY
Unsatisfied customer. Customer satisfaction is far from fair
- No contact number
Preferred solution: Full refund
User's recommendation: Honestly I do not recommend Spotify. There's better service out there Spotify has downgraded it's employees and then decide to not make available a connection for consumer problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payments problems
Preferred solution: I need to give you *** my new debit card #
User's recommendation: He'll no ###########
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cant access my own account
No Response at all from Spotify!!!! Pissed customer
Preferred solution: My original account back
Cancel my premium subscription free trial
- Gift card
Preferred solution: Full refund
User's recommendation: I love Spotify
Call did not go through
- Free music
- Charging an account that i dont have
- Ads
Preferred solution: Full refund
User's recommendation: Please have a working phone number.
Never recievwd order
Preferred solution: Full refund
User's recommendation: Don’t use these people they rip you off
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
I need help
It's very good I would of rated it higher than a 3.6 but, the app/website is bad. For example whenever I try to listen to a specific song it plays a whole playlist. If anyone can help me please do so SOS
Preferred solution: I would like to try and post a song/story of my best friend who died.
User's recommendation: Try to not call them if they cant pick up that's what I did
I can't claim my bands account! It’s mine! Check with metaverse
My name is Abisha Uhl and I am the lead singer of Sick of Sarah. I would like to take over my bands profile on Spotify.
We haven’t been active on Spotify in the last few years because one of our members died from cancer. I don’t remember the login info and it keeps...
You know how insulting it is to not get access to your lifes work? The band I started in 2005. You have my music, you have the rights to do whatever you want with something that isnt yours. Spotify needs have some sort of customer service at least for the artists!!!
Im meta verified I will do whatever i need to do to prove I am the lead singer and founding member. I want to claim my band profile on Spotify.
This is my work!!! Pleeeease help me!!!
- No help with a rep very little ways to correct or change things
Preferred solution: I want to claim my bands Spotify account but I keep having trouble. We have an account but I can’t get in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not log in to spotify
I have tried countless times to log into my spotify account but it won't work. I have tried to reset my password but the email won't come through.
I have checked spam folders, trash can, and junk folders as well in case I missed it. it will not come through. I also did this to my other account but I have no other email accounts so I don't even have another one I could have used to log into anyways. I have looked on every website I could find but there's nothing.
I then tried to make a new account but it wont work. It said that there was already an existing account connected to the email address so then i tried to log on through google but it wouldn't work. I tried every possible password I could think of but it didn't work.
I don't know what to do, please help. Thank you for your time.
- Good music
- Doesnt let me log into my account
Preferred solution: My account back
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