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Contact Spotify Customer Service

How to Reach a Person at Spotify

Verified Contact Information

Customer Service Number:

  • 1-929-469-5297
    This number is currently not in service
Call customer service
Send Message

Spotify Emails:

Accessibility
Complaints/ Feedback
Customer Service
Headquarters
Investors/ Franchising
Jobs/ Career
Legal
Copyright Infringement Inquiries, Germany, Privacy Inquiries
Report Fraud
Report a Phishing Email
podcaster-support@spotify.com
Spotify for Podcasters

Spotify Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Spotify Phone Number
1 (929) 469-5297
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Spotify Email Address
office@spotify.com
Spotify Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Spotify Customer Service?

Most Popular Number:

(929) 469-5297
This number is currently not in service
Total calls: 20 458 Issues resolved: 430 Last call: May 17, 2026

You may approach Spotify customer service over email stated on the Spotify contact us page. It is support@spotify.com. The page also offers Spotify physical addresses. Just look out here for the office you want to get in touch with.

When it comes to sending an email or letter to Spotify customer care, keep standard writing practices. Don’t use all caps or a script of fonts. Your email will be taken seriously by the Spotify support agents if you maintain a courteous tone and a logical outline style. Be specific to make sure that your Spotify customer service email is effective.

If you want to contact a live person at Spotify, you may send a direct message to customer care through Facebook. Log in to your Facebook account, find the Spotify support page, and send a message with a brief description of your issue. The Spotify support staff responds to users’ queries within several hours.

If you have a Twitter account, you may get the attention of the Spotify customer care team by sending a public message adding @SpotifyCares. Make sure to provide personal data only in direct messages on the Spotify care Twitter page.

It’s very easy to submit a customer service request on the Spotify contacts page. Visit the page and select the category that best matches your query. Follow the prompts to see the “I still need help” option. Click it. A message box pops up. Enter a brief description of your issue and wait for the response from the Spotify support rep.

As an alternative, you may ask a question using the Spotify community Q&A section. You should enter your question in the message box and click the Submit button. It is one of the fastest ways of getting assistance.

PissedConsumer Club

Contact Information

Spotify Website:

Spotify Help Center:

Corporate Office Address:

Spotify AB
Regeringsgatan 19
Stockholm, Stockholm SE-111 53
Sweden

Other Info (opening hours):

Mailing Address:

Spotify USA Inc.

Attn: Legal Department

4 World Trade Center

150 Greenwich Street, Floor 62

New York, NY 10007

United States

More contact details

Fax:

+49 30 5770 2443

Summary of Spotify Customer Service Calls

20.5K TOTAL
CALLS
00:36 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Spotify?

Account Question:

  • “I need you to resend my 3 month trial offer l can send to frie”
  • “Can't log in”
  • “Account”

Payments and Charges Question:

  • “Can't make payment”
  • “I paid two accounts and wanted to cancel one”
  • “Improper charges”

Activation/ Cancellation Question:

  • “I attempted to cancel Spotify when my trial period ended in April. Im requesting that April and May's automatic payment be returned to me. Your customer service is *** poor. Infact I don't think I've experience customer service like yours before.”
  • “To renew my old subscription”
  • “I’m not using Spotify and have been trying to cancel and my email has not been acting right however money is being takin out each month I need this cancelled”

Request for Information Question:

  • “I need help”
  • “Cannot remember password and don't have access to other phone numbers as domestic violence”
  • “I have a great idea that will allow put on the phone to bring the music listeners, favorite music musician to a sitting near them, I need someone that can help me in the customer service field that the partnership program, the *** the idea they w”

Product/ Service Question:

  • “My premium not working”
  • “Spotify not working”
  • “Problem with app not coming on Samsung tv”

Cards Question:

  • “About some one using my card with you”
  • “I have a card on file now ending in 0642. What I can’t understand is why you are not excepting this card. I don’t have any other cards and love my Spotify. There is nothing wrong with my card.can you help me”
  • “Someone stole my card”

Refund Question:

  • “I want a refund”
  • “Refund money”
  • “Refund”

Staff Question:

  • “Services suspended?”
  • “I signed for duo premium and am still getting "free" service with random songs and commercials”
  • “New service”

Return/ Replace Question:

  • “Need to change credit card number”
  • “Need to change my email and payment source”
  • “Change on account”

Website/ Application Question:

  • “The app is not user friendly. I just want to cancel my account. I didn't even know I had anybody's been taking money out of my bank”
  • “I am on spotify premium but i cannot download”
  • “Mobile app not working”

Shipping and Delivery Question:

  • “No puedo contractor con la tarjeta que compre”
  • “Wrong product received”
  • “TRYING YO FIND MY PACKAGE”

Employment Question:

  • “I lost my job need to cancel derbit order”
  • “Job questions”
  • “I have had spotify music for at least 7 years and i have paid the 9 dollars a month for seven years now that i am between jobs and cant afford to pay the bill at the moment these idiots want to cancel my account and all of my music playlists.”

Other Question:

  • “Trying to get Spotify premium”
  • “I dont want spotify”
  • “Issues with duo accoubt”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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